Returns Policy - Lonergan Fine Art Photography

1. Introduction

At Lonergan Photography, we want you to be completely satisfied with your purchase. If you are not happy with your goods, this returns policy explains your rights to return and receive a refund, repair, or replacement. This policy applies to all purchases made on our website, https://www.lonerganphotography.com

2. Your Right to Cancel and Return Goods

Under the European Union (Consumer Information, Cancellation, and Other Rights) Regulations 2013, you have the right to cancel your order and return the goods within 14 days from the day you receive them, without giving any reason and under the terms outlined in section 3 below.

3. Conditions for Returns

To qualify for a return:

  • Goods must be returned within 14 days of notifying us of your intent to return.

  • Goods must be in their original condition, unused, and in their original packaging with all tags and labels intact.

  • Certain items are non-returnable unless faulty, including perishable goods and custom-made products,*

    * Please note that framed prints are all custom made so are exempt from the 14 days return policy.*

4. How to Return an Item

To return an item:

  1. Notify Us: Contact our customer service team at declanlonergan@gmail.com within 14 days of receiving your order to initiate the return process. Please provide your order number and the reason for the return.

  2. Pack the Item: Carefully pack the item in its original packaging to avoid damage during transit. Include a copy of your order confirmation or receipt.

  3. Return the Item: Send the package to the following address: Declan Lonergan, Castlewarden, Straffan, Co Kildare, Ireland W23 XF97. You are responsible for the cost of returning the item unless it is faulty or incorrectly delivered.

5. Refunds

Once we receive your returned goods, we will inspect them and notify you of the approval or rejection of your refund application. If approved, a refund will be processed to your original payment method within 14 days.

Please note:

  • We will refund the cost of the goods and the standard delivery charge (if applicable). If you choose a premium delivery option, only the standard delivery cost will be refunded.

  • We reserve the right to deduct a portion of the refund if the goods have been diminished in value due to handling beyond what is necessary to establish their nature, characteristics, and functioning.

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund, and we will cover the cost of returning the faulty or incorrect item.

7. Items Exempt from Return

Custom made framed prints are exempt for being return unless there is a fault.

8. Your Rights

This returns policy does not affect your statutory rights under Irish law, including your right to claim a repair, replacement, or refund where the goods are faulty or misdescribed.

9. Contact Information

If you have any questions about our returns policy, please contact us at:

  • Email: declanlonergan@gmail.com